Help center
Frequently asked questions.
Everything you need to know about buying a pre-owned iPhone from MOBIflip — from grading and warranty to delivery and payment.
Buying & Grading
Every device is graded Excellent, Good, or Fair based on a full inspection across 5 areas: screen and body, battery and charging, camera and sound, buttons and sensors, and ownership status. See our Grading page for the full breakdown of each tier.
Yes. Real battery health percentage is verified and shown on every product page before you buy — no rounding up, no surprises.
No. Every device is confirmed iCloud-unlocked and carrier-unlocked before it's listed. We never sell locked devices.
Warranty & Returns
Every device includes a 3-month warranty covering parts and labour.
Contact us within 7 days of delivery and we'll arrange a full refund or replacement — no restocking fees.
Delivery & Payment
We ship nationwide across South Africa, with delivery typically taking 1-3 business days.
Secure checkout via Visa, Mastercard, and EFT, processed through our Shopify checkout.
Yes, order confirmation and tracking details are sent by email once your order is dispatched.
Contact
WhatsApp is the fastest way to reach us at +27 84 732 2410, or email info@mobiflip.co.za.
