Privacy Policy

1. Introduction

MOBIflip ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: name, email address, phone number, shipping and billing address.
• Payment information: processed securely through our payment providers; we do not store full card details.
• Device and usage data: IP address, browser type, pages visited, and time spent on our site.
• Communication data: messages sent via WhatsApp, email, or our contact form.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchase, delivery, or support requests
• Improve our website, products, and services
• Send promotional emails (only with your consent; you may opt out at any time)
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service providers: payment processors, shipping couriers, and IT service providers who assist in operating our business.
• Legal authorities: when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. POPIA Compliance

MOBIflip processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. For the purposes of POPIA, MOBIflip is the responsible party for the personal information processed through this website.

We are committed to handling your personal information lawfully, transparently, and only for the purposes described in this policy. If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@mobiflip.co.za
• WhatsApp: +27 84 732 2410