Shipping & Delivery Policy

This Shipping & Delivery Policy sets out how MobiFlip (Pty) Ltd ("MobiFlip", "we", "us", "our") processes, ships and delivers orders placed through www.mobiflip.co.za. By placing an order you agree to the terms below. Please read it together with our Refund & Cancellation Policy and Terms & Conditions.

1. Order processing

We are based in Cape Town and ship nationwide across South Africa. Orders are processed on business days (Monday to Friday, excluding South African public holidays). Once your payment is confirmed, we prepare, final-check and securely package your device and aim to dispatch it within 1–2 business days. You will receive a confirmation once your order is on its way.

2. Delivery timeframes

Estimated delivery times after dispatch are 1–3 business days nationwide.

These timeframes are estimates and are not guaranteed. In line with section 46 of ECTA, we will deliver every order within 30 days of receiving it, unless we have agreed otherwise with you. If we cannot meet this period, we will notify you and you may cancel the order for a full refund.

3. Delivery areas

We deliver to physical street addresses throughout South Africa. We cannot deliver to P.O. boxes. Please ensure your delivery address and contact number are complete and accurate at checkout, as this helps avoid delays.

4. Delivery cost

All orders are delivered by a reputable, tracked courier service. Your delivery fee, if any, is calculated based on your delivery address and is always shown to you at checkout before you pay.

5. Courier and tracking

We dispatch orders using a trusted national courier. Once your order is dispatched, we will provide a tracking number (where available) so you can follow your parcel until it is delivered. Because our devices are valuable, deliveries may require a signature on receipt.

6. Secure, discreet packaging

Every device is packaged securely and discreetly to keep it protected and low-profile in transit.

7. Risk and ownership

Risk in the device passes to you on delivery to the address you provided. Ownership of the device passes to you once we have received full payment and the device has been delivered.

8. Failed deliveries and incorrect addresses

Our courier will usually attempt delivery and, if no one is available, will arrange a re-delivery or leave collection instructions. Please note:

• If a delivery fails because the address or contact details supplied were incorrect or incomplete, a re-delivery fee may apply.
• If a parcel is returned to us undelivered, we will contact you to arrange re-delivery (which may carry an additional fee) or a refund of the device price, less the original delivery cost.

9. Delays and stock availability

Because each device is unique and individually graded, our stock is limited. If an item becomes unavailable, or delivery is delayed by events beyond our control (for example courier disruptions, severe weather or load-shedding), we will contact you as soon as possible with an updated delivery date or the option to cancel for a full refund.

Contact & Customer Service

If you have any questions about this policy, an order, a return or a refund, please contact us:

• Business name: MobiFlip (Pty) Ltd
• Telephone / WhatsApp: +27 84 732 2410
• Email: info@mobiflip.co.za
• Physical address: 18 Bella Rosa Street, Rosendal Park, Cape Town, South Africa
• Website: www.mobiflip.co.za
• Customer service: Monday to Friday, 09:00–17:00 SAST — we usually reply within an hour via WhatsApp and email.