Refund & Cancellation Policy

This Refund & Cancellation Policy explains your rights when you buy a pre-owned mobile device from MobiFlip (Pty) Ltd ("MobiFlip", "we", "us", "our") through www.mobiflip.co.za. It is designed to comply with South African consumer law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Nothing in this policy limits any rights you have under that legislation.

Every device we sell is quality-tested through our multi-point inspection, honestly graded (Excellent, Good or Fair), and we never sell devices that are cracked, structurally damaged, or locked to any account or carrier.

1. Your 7-day cooling-off right (change of mind)

Because you buy from us online, section 44 of ECTA gives you a cooling-off period of 7 (seven) calendar days. You may cancel your order and return the device, for any reason and without penalty, within 7 calendar days after the day you receive it.

• You do not need to give a reason.
• The device must be returned unused and undamaged, factory reset, with any activation or anti-theft lock switched off and signed out of any linked account, in its original packaging with all accessories included.
• For change-of-mind returns, you are responsible for the direct cost of returning the device to us safely, as permitted by ECTA.
• Once we receive and inspect the device, we will refund you within 7 business days, and in any event within the 30 days required by ECTA.

2. Our "not as graded" guarantee

We grade every device honestly. If a device arrives and its condition does not match the grade you paid for, contact us within 7 days and we will give you a full refund or a replacement — with no restocking fees. In this case, we also cover the cost of returning the device to us.

3. Warranty and faulty devices

In addition to your statutory rights under the CPA, every device comes with a 3-month MobiFlip warranty covering parts and labour.

Under sections 55 and 56 of the CPA, the device also carries an implied warranty of quality for 6 (six) months from delivery. If, within these periods, a device develops a fault that is not caused by accidental damage, liquid damage or misuse, you may return it and we will, at no charge to you, repair it, replace it, or refund you.

Battery health is verified and shown on every product page. A battery performing at or above its stated health is working as described and is not a defect.

4. How to request a return, refund or warranty claim

Please contact us using the details at the end of this policy and provide:

• your name and order number;
• the device model and its IMEI or serial number; and
• the reason for the return, with photos or a short description of the issue.

Before returning a device, please back up your data, sign out of any linked account, switch off any activation or anti-theft lock and factory reset the device. We will then confirm the return address and the next steps. Please contact us before sending anything back, as this helps us process your return quickly.

5. Condition of returned devices

We can only process a refund or exchange once the device is returned complete — factory reset, signed out of any linked account with any activation lock disabled, and with all original accessories and packaging. We may decline or reduce a change-of-mind refund where a device is still linked to an account, or has been used or damaged beyond what is reasonably necessary to inspect it, to the extent permitted by law.

6. How refunds are paid

Approved refunds are paid back to the same payment method and card used for the original purchase. We do not refund to a different card or account. Once we process the refund, the time it takes to reflect in your account depends on your bank or card issuer.

7. Cancelling an order before dispatch

If you need to cancel before your order has been dispatched, contact us as soon as possible and we will cancel it and refund you in full. Once the device has been handed to the courier, the return process above applies.

Contact & Customer Service

If you have any questions about this policy, an order, a return or a refund, please contact us:

• Business name: MobiFlip (Pty) Ltd
• Telephone / WhatsApp: +27 84 732 2410
• Email: info@mobiflip.co.za
• Physical address: 18 Bella Rosa Street, Rosendal Park, Cape Town, South Africa
• Website: www.mobiflip.co.za
• Customer service: Monday to Friday, 09:00–17:00 SAST — we usually reply within an hour via WhatsApp and email.